What is a Chatbot?
A chatbot is an artificial intelligence (AI)-powered software that can simulate conversations with users through messaging applications, websites, mobile apps, or even through telephone. These virtual assistants can understand user queries and provide relevant information or perform tasks based on the input received.
Chatbots come in two major types:
Rule-Based Chatbots
These bots follow predefined rules and answer based on specific inputs provided by users. They are ideal for handling simple, repetitive tasks such as answering FAQs or booking appointments.
AI-Powered Chatbots
Using machine learning (ML) and natural language processing (NLP), AI-powered bots can understand context, recognize patterns, and have more human-like conversations. These bots are useful for more complex tasks like customer support, lead generation, and personalized recommendations.